![]() ![]() ![]() ![]() It took the 1st agent 1 hr to come to the conclusion that the trip *might* be eligible for a full refund. IB had made 3 schedule changes to the itinerary: first it was a 5 minute sched change, then they moved the outbound flight 24 hrs ahead, then they just canceled the outbound flight altogether. It was a 2-airline trip: Iberia outbound, AA return flight, AA codeshares and AA ticket number. Are you saying that if you book a flight and pay for the ticket with your credit card, and decide to cancel because the flight or timings no longer suit you, you initiate a chargeback with the reason that you don't recognise the charge? I ask because the reason for 'rightfully' being owed money is open to interpretation.Ĭalled Expedia yesterday because they had canceled an itinerary but did not provide the option for a refund. Orbitz (an Expedia sister company) said it was going to take a month to get my refunds, but when I confronted their tier2 customer service via email and told them I needed the refund processed sooner they ended up giving me back my rightfully owed money in less than 5 days.I don't follow. Of course I only recommend doing this when you’re rightfully owed a refund. When you select other reasons, your bank asks you for a bunch of documents, and usually gives YOU the run around instead of the merchant. Frankly they just don’t have the time.įeel free to PM me. I have never had a huge merchant such as an airline or Orbitz for that matter sending in a tape of you. In my experience of doing this for over a decade when a company is giving me the run around, I always just select “transaction not recognized” as this puts the responsibility of proving its valid on the merchant. There is nothing wrong with a chargeback for "service not provided" and, as pointed out, in the current environment, it is recognized almost immediately. Saying that you don't recognize a charge when you do, risks fraud, particularly when Expedia can document the fact that you made a reservation, called in and they have your voice. Why give them a reason to flag your file for a response when it might have slipped? If you don't get satisfaction when you ask, just politely end the call and take whatever action is is you choose to take.ĭo provide a valid reason. ![]() Just wanted to add those data points.Best not to discuss chargebacks or who said what with Expedia or anyone in the merchant chain. Told her it got a temporary credit already and she was surprised and wished me a good night. Told the agent that I initiated a chargeback but though this might be a quicker way to resolve and she said o and that as the tickets were purchased in November the chargeback will likely be declined because more than 60 days. Said it would do absolutely no good to call Expedia back because their hands are clean of the ticket. Supervisor was snippy and told me although I booked my ticket through them, there is nothing they can do as they solely facilitated charging me a $2.xx booking fee and passing on my credit card numbers to KQ. Kept my cool but can only imagine the stressful job they must have and the (rightfully so) frustrates customers. Talked to agent tonight at Expedia and then a supervisor as well. Completely on them and Air Seychelles as well. Sorry didn’t think of saying that KQ cancelled the flight. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |